Privacy Policy

Hotel KBS Grand is committed to protecting your privacy and securing your personal information.

Information Collection

Personal Information:

• Name and contact details (email, phone, address)
• Payment information and identification documents
• Special requests and preferences

Non-Personal Information:

• Browser and device information
• Website usage data and IP addresses
• Visit timestamps and page views

Information Usage

We use your information to:

• Process reservations and payments
• Communicate regarding your stay
• Personalize services and experiences
• Send promotional materials (with your consent)
• Improve our services and comply with legal obligations

Information Sharing

We do not sell or rent personal information. Limited sharing occurs with:

• Service Providers: Payment processors and booking platforms
• Legal Authorities: When required by law or to protect rights and safety
• Business Transfers: During mergers, acquisitions, or asset sales

Data Security & Your Rights

Security Measures:

• Encryption of sensitive transmitted data
• Regular security assessments and updates
• Restricted access to authorized personnel only

Your Rights:

Guests acknowledge understanding of:

• Access your personal information
• Request corrections or deletions
• Withdraw consent and opt-out of marketing
• Manage cookie preferences through browser settings

Policy Updates

We may update this policy periodically. Changes will be posted on our website with updated effective dates. Please review regularly.